By placing an order through this site, you agree to be bound by these terms and conditions and warrant that you are an individual and at least 18 years old. I would recommend that you print a copy of these terms and conditions.

Where to find information about me and my products

You can find everything you need to know about me, Linda Michèle Franklin, and the products listed on my website before you order. I also confirm the key information to you in writing after you order by email.

Your contract with me

I contact you to confirm I've received your order and then I contact you again to confirm I've accepted it.

Your order constitutes an offer to purchase the product in accordance with these terms and conditions, and the offer is deemed accepted when I confirm I’ve accepted it.

Payment and collection

When I accept your order, I will provide you with my bank details. You shall then make payment for the product in full to those bank details within 7 days and, without limiting my remedies in the When I can end my contract with you section of these terms and conditions, I shall be entitled to charge you interest on any balance that is not paid within this period at a rate of 2% a year above the Bank of England’s base rate from time to time (but at 2% for any period when that base rate is below 0%).

Once I have received your payment, I will confirm by email the central London address from which you (or a third party authorised by you) shall collect the product. Products are available for collection two days each month, and these dates are listed and updated by me on my website. You (or the third party you have authorised) shall collect your product within a month of me confirming the collection address, at a time agreed between us by email.

You will own the product when I receive payment in full for the product, but I will retain the risk in the product until you have collected it. I am not responsible for any damage that any third party collecting the product on your behalf causes to the product.

The terms of our contract

When you place your order and buy from me you are agreeing that:

• Sometimes I reject orders.

• I’m not responsible for delays outside my control.

• Products can vary slightly from their pictures and descriptions.

• You have rights if there is something wrong with your product.

• I can end my contract with you.

• I don't compensate you for all losses caused by me or my products.

• I use your personal data as set out in the Privacy Notice.

• Other important terms apply to our contract.

Sometimes I reject orders

Sometimes I reject orders, for example, because an item is no longer available, because you are located outside the UK or because the product was mispriced by me. When this happens, I let you know as soon as possible and refund any sums you have paid.

I’m not responsible for delays outside my control

If my supply of your product is delayed by an event outside my control, I contact you as soon as possible to let you know and do what I can to reduce the delay. As long as I do this, I won't compensate you for the delay.

Products can vary slightly from their pictures and descriptions

A product's true colour and dimensions may not exactly match that shown on your device or in the listing. All sizes, weights, capacities, dimensions and measurements indicated on my website can be out by up to 10%.

You have a legal right to change your mind

Your legal right to change your mind. You have a legal right to change your mind about your purchase and receive a refund of what you paid for it. This is subject to some conditions, as set out below.

The deadline for changing your mind. If you change your mind about a product you must let me know no later than 14 days after you have collected it.

How to let me know. To let me know you want to change your mind, send an email to michele@michelefranklin.co.uk.

You have to return the product at your own cost. If you have already collected your product, you have to return it to me within 14 days of you telling me you have changed your mind. Returns are at your own cost.

I reduce your refund if you have damaged a product or it is otherwise not “as new”. In some cases, because of the way you have treated the product, no refund may be due.

When I refund you. I refund you as soon as possible and within 14 days. If you're returning your product back to me, I will refund you within 14 days of receiving it.

You have rights if there is something wrong with your product

If you think there is something wrong with your product that I have not specifically drawn to your attention before the contract is made or that you have not identified when inspecting the product when you come to collect it, you must send an email to michele@michelefranklin.co.uk. I honour my legal duty to provide you with products that are as described to you on my website and that meet all the requirements imposed by law.

When I can end my contract with you

I can end my contract with you for a product and claim any compensation due to me if:

·       you don't make any payment to me when it's due; and

·       you don't, within a month of me confirming receipt of your payment, collect the product. In these circumstances, I am entitled to treat your order as cancelled and refund the purchase price.

I don't compensate you for all losses caused by me or my products

I’m not responsible for losses you suffer caused by me breaking this contract if the loss is:

·       Unexpected. It was not obvious that it would happen and nothing you said to me before I accepted your order meant I should have expected it (so, in the law, the loss was unforeseeable).

·       Caused by a delaying event outside my control. As long as I have taken the steps set out in the section I’m not responsible for delays outside my control.

·       Avoidable. Something you could have avoided by taking reasonable action, including following my reasonable instructions for collecting, transporting and looking after the product.

My total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the product and all claims for loss of profit or indirect or consequential loss are wholly excluded.

I use your personal data as set out in the Privacy Notice

How I use any personal data you give me is set out in the Privacy Notice: [WEB DEVELOPER TO INSERT LINK TO PRIVACY NOTICE].

Other important terms that apply to this contract

I can transfer my contract with you, so that a different individual or entity is responsible for supplying your product. I’ll tell you in writing if this happens and I’ll ensure that the transfer won't affect your rights under the contract.

You can only transfer your contract with me to someone else if I agree to this.

Nobody else has any rights under this contract. This contract is between you and me. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if I delay in enforcing this contract, I can still enforce it later. I might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean I can't do it later.

This contract is governed by English Law. Wherever you live, you can bring claims against me in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against me in the courts of the country you live in. I can claim against you in the courts of the country you live in.